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CRM for car dealers: every lead makes it to the key handover

Website, Instagram, WhatsApp and calls in one pipeline. Test drives, paperwork and handover move stage by stage, and management sees where buyers drop off.

Already working at
Car dealers and auto parts

Sound familiar?

This is where almost all our clients in this field start.

Leads scattered across channels

Calls, DMs and the website are handled by different people, and some requests are never answered.

Unqualified leads eat time

Sales reps spend the day on people who are “just asking” and miss buyers who are ready.

Long deals fall apart

Test drive, financing, paperwork, handover: without stages, deadlines and agreements get lost.

Bitrix24

The pipeline we set up

Every stage has its own tasks, deadlines and owners. Deals don't get stuck between stages.

  1. 01New lead
  2. 02Qualification
  3. 03Test drive
  4. 04Offer and financing
  5. 05Contract and payment
  6. 06Handover

What the CRM does on its own

Lead assignment

Requests from every channel are assigned to an available rep automatically.

Filtering unqualified leads

Stage-based qualification keeps people who aren't ready to buy out of the pipeline.

Test drive reminders

The client and the rep get a reminder; the booking is in the calendar.

Documents from the deal

Contracts and invoices are generated from a template with client and car data.

Integrations

Channels and integrations

Messages from every channel instantly become deals in one pipeline.

All integrations →
CRM

What the manager sees

Reports build themselves — no Excel, no manual summaries.

  • Leads by ad source
  • Lead → test drive → sale conversion
  • Each rep's performance
  • Reasons for lost deals
Already working at

VoltCar and Autosena Motors: one lead pipeline and car sales from lead to handover. Auto Sena: parts requests from all channels in one queue, matching, pricing and delivery control.

All case studies
FAQ

Questions

Can we sell new cars and parts in one CRM?

Yes. We set up separate pipelines for cars, parts and service with a shared client database.

Will calls be recorded?

Yes. Once telephony is connected, calls and recordings are saved to the client card and missed calls become tasks.

How long does implementation take?

It depends on the number of departments and integrations. We give the exact timeline and cost after a free diagnosis.

Let's start with a diagnosis of your business

Leave a request — a business analyst will contact you, review your current processes and propose an implementation plan and the right Bitrix24 plan.

What happens after you send a request

  1. We call or message you within an hour during business hours — already knowing your task
  2. A free 30-minute diagnosis: we review your processes and show Bitrix24 on your own examples
  3. You get an implementation plan and a license estimate — the decision is yours, no pushy calls
+374 98 342 320 info@bic.am @bi_construct 6/1 Abelyan St, Yerevan

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