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CRM for travel agencies: no lost messenger requests, travellers come back

WhatsApp, Instagram and Telegram requests go straight into the CRM, selection and booking move by stage, documents and payments get reminders, and the traveller database drives repeat offers.

Already working at
Travel and leisure

Sound familiar?

This is where almost all our clients in this field start.

Requests live on a rep's phone

Chats happen in a personal WhatsApp: when the rep leaves, the clients leave too.

Seasonal peaks

In high season there are more requests than people, and some go unanswered.

No repeat sales

Travellers who already went with you get no offers and choose someone else.

Bitrix24

The pipeline we set up

Every stage has its own tasks, deadlines and owners. Deals don't get stuck between stages.

  1. 01Request
  2. 02Tour selection
  3. 03Offer
  4. 04Booking
  5. 05Payment
  6. 06Documents and trip

What the CRM does on its own

All messengers in the CRM

Reps reply from the client card, and the conversation stays with the company.

Payment control

Reminders for deposit and balance payments, with an owner and a deadline.

Travel documents

Tasks for visas, tickets and vouchers by deal stage.

Repeat offers

A traveller database with trip history for mailings and personal offers.

Integrations

Channels and integrations

Messages from every channel instantly become deals in one pipeline.

All integrations →
CRM

What the manager sees

Reports build themselves — no Excel, no manual summaries.

  • Requests by channel and destination
  • Reps' response speed
  • Sales and deposits
  • Returning clients
Already working at

Rima Travel: tour requests from messengers and social media go straight into the CRM, tour selection and booking by stage, a traveller database for repeat offers.

All case studies
FAQ

Questions

Can we connect several WhatsApp numbers?

Yes. Several numbers and accounts connect to Bitrix24 Open Channels, and messages are distributed among reps.

What happens to the chats if a rep quits?

All conversations are stored in the client card in the CRM and stay with the company.

Can we send mailings to our travellers?

Yes, by segment: destination, budget, past trip dates.

Let's start with a diagnosis of your business

Leave a request — a business analyst will contact you, review your current processes and propose an implementation plan and the right Bitrix24 plan.

What happens after you send a request

  1. We call or message you within an hour during business hours — already knowing your task
  2. A free 30-minute diagnosis: we review your processes and show Bitrix24 on your own examples
  3. You get an implementation plan and a license estimate — the decision is yours, no pushy calls
+374 98 342 320 info@bic.am @bi_construct 6/1 Abelyan St, Yerevan

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