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CRM for custom furniture: deadlines and payments under control at every stage

A long order cycle — consultation, selection, quote, supplier, delivery — in one pipeline. The client knows the order status; management sees every payment.

Already working at
Furniture and custom orders

Sound familiar?

This is where almost all our clients in this field start.

A long deal cycle

Weeks pass between consultation and delivery, and agreements get lost along the way.

Supplier delays

Supplier orders are tracked separately; you hear about a delay from an unhappy client.

Payments in instalments

Deposit, balance, instalments — without a system it's easy to miss a payment.

Bitrix24

The pipeline we set up

Every stage has its own tasks, deadlines and owners. Deals don't get stuck between stages.

  1. 01Consultation
  2. 02Selection and measuring
  3. 03Quote
  4. 04Deposit
  5. 05Supplier order
  6. 06Delivery and installation

What the CRM does on its own

Deadline control

If a supplier order is late, the rep gets a task in advance.

Client notifications

The client gets a message whenever the order status changes.

Quotes from the deal

Proposals and invoices are generated from a template.

Payment tracking

Deposits and balances are visible in the deal; overdue payments become tasks.

Integrations

Channels and integrations

Messages from every channel instantly become deals in one pipeline.

All integrations →
CRM

What the manager sees

Reports build themselves — no Excel, no manual summaries.

  • Orders at every stage
  • Expected and received payments
  • Supplier delays
  • Sales by rep
Already working at

Italian furniture showroom Italy Center: every order stage in the CRM pipeline, deadlines and payments under control, clients notified of order status.

All case studies
FAQ

Questions

Does it work for furniture manufacturing, not just a showroom?

Yes. We add production stages and workshop tasks linked to the client's deal.

Can we store measurements and sketches?

Yes, files, photos and sketches are attached to the deal and available to the whole team.

How do we track instalment payments?

Every payment is recorded in the deal, and the CRM reminds you of the next one on schedule.

Let's start with a diagnosis of your business

Leave a request — a business analyst will contact you, review your current processes and propose an implementation plan and the right Bitrix24 plan.

What happens after you send a request

  1. We call or message you within an hour during business hours — already knowing your task
  2. A free 30-minute diagnosis: we review your processes and show Bitrix24 on your own examples
  3. You get an implementation plan and a license estimate — the decision is yours, no pushy calls
+374 98 342 320 info@bic.am @bi_construct 6/1 Abelyan St, Yerevan

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